Contents

Good leaders take more than their share of the blame and less than their share of the credit. Learn how to major in support and help teams bounce back from setbacks.

Beating the Blame Game: Real Leaders Take the Blame and Give the Credit

Beating the Blame Game: Real Leaders Take the Blame and Give the CreditGood leaders take more than their share of the blame and less than their share of the credit. Unfortunately, most leaders take more than their share of the credit and less than their share of the blame. They are not respected. When errors do occur, are you ready to support heroic efforts even in the face of failure?After only two weeks on the job, Jim had made a critical error that took the company computer system down. He went to his boss immediately and said, I think I just made a big mistake. She replied, Im sure it is not as big as you think it is. He confided, I think it could be bigger.Her eyes got large as Jim described the system crash and his lack of a data backup. In the midst of problem solving, her boss entered in low-brain function, that sub-cortical reptilian area that runs on more emotion than intellect. For fifteen minutes she was yelled at for Jims mistake.Jim was sure he was history. All Jim could think of was at least his resume was current; he wouldnt even have to admit that he had ever worked at this company!She took the heat for Jims mistake. Not once had she even mentioned his name. It would have been tempting. All she would have had to do was to point her finger at Jim and say, There HE is. Hes new, and hes defective!After the division manager ran out of steam, he said, This shouldnt have even happened! Jims boss replied, It did, and I take full responsibility. This is my department. But every minute we are spending here means we are that much later in getting the system back up. The division manager left the room, leaving Jim alone with his boss. She did not look at him. Instead, she stared at the door, closed her eyes and took a couple of deep breaths. She opened her eyes, a smile formed on her lips, she looked at him and said, Dont do that again.He all but fell over his own words of apology. She stopped him, I think you are going to remember the importance of backup. And if this continues to be a problem, we will have a different kind of conversation. But you took responsibility for your mistake. Most of the time I have to search to find them. I respect what you did. Youre the kind of person I want working on my team. Now, Im going to need your help to get this system back online.Jim asked me to look at his business card and said, You cant see it, but every day I write in invisible ink SLAVE. I would do anything for that woman!Leadership may not be as complicated as we make it. The late Bear Bryant, the great football coach, shared the same truth Jims boss lived when he said: Im just a plowhand from Arkansas, but I have learned how to hold a team together. How to lift some men up, how to calm down the others, until finally theyve got one heartbeat together, a team. Theres just three things Id ever say: If anything goes bad, I did it. If anything goes semi-good, then we did it. If anything goes real good, then you did it. Thats all it takes to get people to win football games for you. Those are wise words on leadership no matter what kind of team you lead.Copyright 2006 by Terry L. Paulson. All Rights Reserved

The Art Of Employee Motivation

The Art Of Employee Motivation

If you think that your employees poor performance on their designated jobs is costing you a whole lot of lost profits, then instead of just doing a total overhaul of your employee roster, why not try to do some employee motivation tactics to get them to actually come around and be able to save your company from looming bankruptcy. It really is fairly easy and simple to rouse some "employee motivation" , you just have to take these techniques to heart: People nowadays are concerned of the lack of importance that is being put into health care plans. Is your company one of those companies that do not provide their employees with the health benefits that they should be entitled to? This is a possible reason why your employees morale are down. You need to reassess the situation and try to give them the health benefits that will ensure them that they will be protected by the company that they have been loyal to even in their times of sickness. Always remember that a happy worker is a satisfied worker so make sure to use this employee motivation tool in order to give your employees' morale a much needed boost. Remember, companies are usually employed with some women who will, most often than not, become mothers. So it is highly important that you know their needs especially during the time when they would want to avail of their maternity leave. It is important that your company, no matter what kind of product or service you offer, is always sensitive to your employees needs, no matter what their gender is. When it comes to having a good health plan for your employees, you must be sure that your health plan is actually of any good or else it would not really do any good to your employees morale. Make sure that the health plan will be able to cover all their basic needs and it wouldnt really hurt if you throw in some added kicks. Basic health care plans that you can use for employee motivation actually covers the following: full coverage for any basic illness or injury, coverage of hospital payments in case the employee has to be checked-in at the hospital or if there are some minor surgeries that need to be done. Added benefits to further boost employee motivation through a health care plan is through having their dental health covered as well as their optical needs, eyeglass subsidies as well as free dental cleaning and check-ups will be a good treat for your employees and will surely be a great added employee motivation move. Apart from having a good health care plan for your employee motivation tactics, you must also be able to provide for them some other additional care such as an insurance plan which they can rely on in case something bad happens to them when they are still of service to your company. Even if this employee motivation move will not be availed by the employees family during the time of his or her service, your employee can still choose to continue on paying for the premiums of the insurance plan even after he or she has retired from your company. Unfortunately for your employees, once they resign from a job position at your company the said insurance plan will be revoked since the company will not be able to pay for your insurance premiums anymore (remember, all the payments from these employee motivation tactics will actually come from the employees salary). Another great [*_*] move for loyal employees of your company is to have a car loan ready for them, employees who have already served some considerable amount of years in the company should be entitled to a car plan wherein deductions from their salary will be used to pay for their vehicle of choice. This is a great [*_*] move since those who are cannot afford a car (a brand new car at that!) would actually want to continue staying in your company because of this added [*_*] benefit. From time to time, especially during special occasions, you need to be able to give your employees some added morale boost by organizing events or parties that will foster camaraderie among your employees. A little good time certainly wouldnt hurt anyone and this will all be in the spirit of good ole company fun. Employee motivation directed events such as Christmas parties and company picnics are surely a welcome treat to your seemingly overworked and over fatigue employees. You must also remember to give your employees some time to unwind like providing your regular employees the benefit of having a two-week paid vacation leave. Thats the least you can do for your employees who you have been held captive for the majority of the year in your office. These are really simple and easy [*_*] tactics that you can do in order to boost your employees morale and to be able to ensure a good upkeep of your company.

5 Reasons You Should Use An Affiliate Management Software

5 Reasons You Should Use An Affiliate Management Software

Everyone knows that if you are to have a successful Internet Business, you have to create quality products that people will be eager to buy.But lets say that you have already created your product and that you have started to generate a good income from it. You are obviously satisfied with the results youre getting but still if you could just get more traffic to your site, if you could just send your offer to more subscribers, if you could only get more exposure, you know that your income would skyrocket.Well, if you want all that then theres a great way to get it: by using an Affiliate Management Software. Here are 5 great benefits of using one:1. Gather an army of motivated affiliates.These affiliates will work 24/7 to promote your business with no risk to you whatsoever. Whenever they send you a paying customer, you reword their work with commissions.2. Increase Your Sales With Recommendations From Third Parties.These are much more powerful than your direct promotion. Customers will be more eager to buy your product when other people recommend it it just gives you more credibility.3. Never spend a dime on advertising again.Your affiliates will promote your product so that you dont have to. Youll get free traffic to your site and youll only pay when someone makes a sale.4. Save hundreds of dollars you used to spend on ezine solo ads.Your trustworthy associates will send your offer to their own list of subscribers possibly generating thousands of dollars with zero effort on your part.5. Never struggle to get your site a top 10 position in the search engines.You get all the exposure you could ever dream of by convincing the sites that already rank high to become your affiliates. This way your product will appear on the first page of results for all of your keywords without lifting another finger.These are just some of the great benefits an Affiliate Management Software brings, so you should take advantage of them immediately.

Five Business Benefits of Employee Training Programmes

Five Business Benefits of Employee Training Programmes

Copyright 2006 Train In A DayUnderstanding the business benefits of an employee training programme can sometimes be more of an art than a science.How do you measure success?How can you convince your colleagues to make the investment?As a result, it can sometimes be difficult to convince management teams of the need for forma people investment.Like any business case, we need to persuade others through demonstrating the benefits or, as salespeople would say, Whats in it for them?This article highlights five major benefits of "employee training" :Lets take a look:1. Impact on bottom lineSuccessful employee training delivers improvements in employee performance which, in turn, creates a better performing business and an improved bottom line.Research conducted has suggested that, where training programmes are effective, employee productivity can increase by 230 per cent.You may wish to highlight job roles within your organization where employee performance has improved using measurable variables that will demonstrate your business case for further investment.By focusing your business case on the objectives of the business you will not only be preparing a persuasive proposal for the rest of your management team but will also be steering your training plans towards the areas of greatest benefit. Hence, ensuring the greatest return on investment for the project.2. Staff retentionWant to spend more training recruiting staff?Thought not.Training increases staff retention which will save you money.Instead of paying recruitment fees, re-investing in training, loss of management time why not treat your people as your number one asset?Invest in their development and they will receive a return your investment many times over.In some companies, training programs have reduced staff turnover by 70 per cent and led to a return on investment of 7,000 per cent.Incredible, eh?3. Improved quality and productivityTraining that meets both staff and employer needs can increase the quality and flexibility of a businesss services by fostering: accuracy and efficiency good work safety practices great customer service.You know the benefits of quality assurance programmes. Now buy in to the benefits of employee training programmes!Can you put a value onto a lost customer?How about a health and safety issue?If you wish to gain a simple but meaningful measure of employee training programmes take a look at the consequences of NOT investing in your people.Often, we only make investment decisions when we can visualize the effects of not taking action.If youre not yet convinced by the benefits of training, take a look at where your company has suffered from a lack of improved skills and try calculating the TRUE cost of those incidents.4. The flow-on effectThe benefits of training in one area can flow through to all levels of an organization.Over time, training will boost the bottom line and reduce costs by decreasing: wasted time and materials maintenance costs of machinery and equipment workplace accidents, leading to lower insurance premiums recruitment costs through the internal promotion of skilled staff absenteeism.If you take a closer look at those companies which sit within the Top 100 Companies to work for you will notice something which runs through each of them.You cant measure it but successful companies have a culture which runs throughout them.The benefit of this culture is a happy, innovative and successful workforce.A positive culture only comes through a respect for and an investment in your people.Start cultivating a progressive culture within your business today through employee training programmes and other forms of people investment.5. Remaining competitiveBusinesses must continually change their work practices and infrastructure to stay competitive in a global market.Technology, previously the main driver of competitive advantage, is progressively taking a back seat to people.As economies become progressively service orientated, it is the development of people that is providing successful businesses with long-term sustainable success.Training staff to manage the implementation of business strategies, improvements to procedures and customer service policies can also act as a benchmark for future recruitment and quality assurance practices.As well as impacting on business profit margins, training can improve: staff morale and satisfaction 'soft skills' such as inter-staff communication and leadership time management customer satisfaction.So there we are. Start thinking now about how investing in the skills of your people can benefit your business to make more money, save money or save time.

Move Inventory, Not Workers

A plant can save space, time and money with a carouselMany companies think material handling automation is a nice idea, but something for the big guys. After all, computers and automated systems cost money. Automation is designed for high-volume shops. It takes up space. It requires training, and that means hours spent away from production. Once installed, automation needs to be maintained-and that means more downtime. Too often, the decision to automate is put off until a future day when the company thinks it's big enough to need it-or big enough to afford it.In reality, "material handling automation" comes in many sizes. It saves far more productive hours than it takes in training, installation and maintenance. It can actually save space. It's not something that requires a plant to be of a particular size. In fact, it's an excellent way to help grow to the size you want to be. Consider these examples:An electronics company had four or five people picking orders from shelving on about 2,000 square feet of floor space. Installing two simple horizontal carousels allowed one or two people to handle the same volume while needing only 700 square feet.In another application, eight to ten people worked two shifts picking airline parts from an area of about 15,000 square feet. With the installation of an automated storage system and its software, the floor space requirement was reduced to about 8,000 square feet-and the payroll to three people.While the companies in these examples aren't huge multinationals, they still could use the savings. Eliminating perhaps 1,300 square feet of sorting space might mean putting off a move to larger facilities. Eliminating five or six related salaries might make the difference between loss and profitability.In both examples, the basic automation tool is the carousel-an automated storage and retrieval system that rotates to deliver the proper part to a particular workstation. Instead of sending people wandering around vast shelving storage areas, carousels send the shelves to the worker, who stands in one place ready to do the next step: load the delivered part to the machine, work on the delivered assembly or pack the part for shipping.At its simplest, the concept works like this. A vertical carousel in a machine shop is loaded with commonly used tools and small parts. This arrangement uses considerably less floor space than a standard shelving system. When a particular part or tool is required, the operator punches a keypad, the carousel rotates, and the needed item is brought within easy reach. Yes, it takes a little while for the operator to learn which buttons to push. But the first time the operator doesn't have to waste time looking for a part that has been mislabeled or placed on the wrong shelf makes up for the learning time.On a more sophisticated level, carousels can use software to control the flow of inventory from the delivery point to storage and, when an order is received, from storage to the fulfillment and shipping areas.Storing Discontinued Parts For example, a company regularly discontinues old parts and gives its distributors a specified time to return unsold merchandise. As the returned parts arrive, an operator keys the part number (or scans a bar code) into the system. The carousel sends the proper bin to the workstation for the operator to store the parts. Then the software updates inventory figures.When the grace period for returning this particular part ends, the system informs an operator, who empties the bin and sends the parts to inactive storage. The available bin now can be assigned another purpose-probably another discontinued part. Because software controls the system, similar parts don't need to be stored next to each other. Any available space can be used for anything that will fit, which eliminates the need for reorganizing the entire storage system periodically.VolumeA plant with three or more workers, each making more than 1,000 picks a day from inventory, might benefit from the productivity gains that "horizontal carousel" s offer. The horizontal carousel can serve several stationary pickers simultaneously. Workers no longer have to walk from bin to bin in search of parts.While "vertical carousel" s also offer productivity gains, it's usually not as a result of increasing volume. Vertical units usually serve individual workers who become more productive when they don't have to spend time picking when they should be doing something else.If acreage is at a premium, carousels can help. Horizontal systems may reduce space requirements to some extent just because of more efficient storage and a reduction in the number of workers needed to do the work, but the real savings come with vertical carousels. They use the top half of a facility that most plants underutilize-without requiring extra space for forklifts or ladders to reach something stored on upper shelves. In this case, the carousel brings the parts down to the stationary picker standing on the floor.AccuracySoftware-driven carousels encourage accuracy. Even with simple keypad-controlled systems, workers are far less likely to make mistakes. In addition, items are less likely to be stored incorrectly, eliminating time wasted looking for lost items. In most material handling applications, accuracy is important not only because it contributes to productivity: it also can have an impact on customer satisfaction, return rates or subsequent stages in the manufacturing process.Inventory ControlWhen a plant installs a carousel system, it must revise storage procedures. This usually requires a thorough physical inventory and a rationalization of the process to produce a clean baseline for a fresh start with accurate information and better procedures. The carousel's accuracy makes it much easier to maintain the pristine condition.With software-controlled systems, the situation is even better. The computer specifies which picks to make and moves the proper bin to where it's a simple matter for an operator to make the picks accurately. Then it removes the picked items from the inventory record.ProductivityVertical carousels deliver the correct part or tool to a worker quickly and accurately. Horizontal carousels, like vertical types, allow for enormous productivity gains.Horizontal systems are usually installed in pods, with perhaps two carousels serving each operator. The now-stationary operator follows the instructions on the computer monitor and light trees on the carousel. Because the operator does nothing but pick, the number-of-picks rate rises dramatically.

Choosing Your Next Corporate Event Planner

It all depends on what you want. If you want a great event, you will need to select a great Corporate Event Planner. It is that simple. You need an event planner who will not only plan one, but will also produce a perfect memorable corporate event for you. Now, the problem is how to choose a good corporate event planner. You can go about the selection process in two ways. First, you know what type of event you want. You know the theme, the food and beverage, entertainment, the venue, the lights, the sound and the overall atmosphere. You only need to know the where and the how of it, and whether it is within your budgetary constraints. Second, you have no clue what youre doing. In this instance, youll need a Corporate Event Planner who can suggest themes and present them in such a way to have created a vision for you. The Corporate Event Planner you are looking for should be comfortable with both the scenarios. He/she should have the ability to listen closely to your needs and those of your clients. They should also be able to effectively communicate your ideas while motivating the entire team towards working for the same goals. In essence, the "corporate event planner" has to be a visionary leader. Corporate Event Planner What to Look ForNow that you know what they do, you may wonder what qualifications you should look for. First, get yourself organized to know what type of event you are trying to produce. Be very clear about what you want and how to convey it. List all the components of your vision and have a very clear concept of the same. Once you have finalized your requirements, start looking for a Corporate Event Planner an individual or a company with enough experience to fulfill your needs. What you need to choose is a complete Corporate Event Planner; and not a florist, or a caterer, or a DJ. Your complete Corporate Event Planner should have the ability and experience to bring all these component services together as a unit and produce a flawless event that will be remembered for meticulous planning and perfect execution. You can start looking for your Corporate Event Planner by visiting corporate events or by searching the Internet. Make a list of those that seem appropriate to your requirements, and start calling them. Explain your vision and wish list, and arrange for interviews with those who stand out. Ask them to bring their proposal and ask for references from past and current clients. Pick one who is creative, communicates well, has extraordinary vision, and the experience to pull it off. A great Corporate Event Planner can produce not only a great and successful event, but also one that would be enjoyed by all.

Summary

Good leaders take more than their share of the blame and less than their share of the credit. Learn how to major in support and help teams bounce back from setbacks.